Maintaining Service with Cost Savings

In January 2011 our community hired Key Community Management to manage our property. The transition was seamless and we were able to recognize a substantial cost savings while not sacrificing the quality of management that our community had been afforded in the past. Key has a reputation of being an honest and reputable company and is committed to making a difference in our community. They have been responsive to our needs and provided us with superior service. We are happy to be part of the Key Community Management family.

Developer Transition

Since its inception in 2005, the Hartwell Community has partnered with Key Community Management to oversee the many functions needed to keep our community running smooth. Initially under developer control, a successful transition was made to an elected board of directors when the developer turned the Association over to the homeowners. Tim and Cyndi Sullivan have put together a great team of folks who are dedicated to making sure that our assets and property values are preserved, enforcing the Covenants and Restrictions for our community, preparing budgets, distributing information to the Board and homeowners, coordinating meetings and assisting us with our legal needs. A strict and consistent collection process has helped us to have great success in collecting our annual assessments on an ongoing basis. They are a great group of people who work together to insure that our community flourishes. Their dedication to getting the job done right should be commended.

Establishing a Consistent Management Process

Key Community Management began managing our community in 2007. Since that time, the developer turned the Association over to the homeowners and a board of directors was elected. Key Community Management was a crucial resource for educating the board about our roles and responsibilities when this transition took place. I am confident in their processes for violation enforcement and collections and have seen significant progress in these areas over time. I appreciate their focus on the small tasks, and I can always trust that projects will be completed in a timely and professional manner. Due to the large number of homes in our community, we could not manage the details successfully without them!

Self-management Transition

Key Community Management has been servicing our community for one year. The transition from a self-managed HOA to Key Community Management was seamless. After the finances were transferred, they discovered we had paid county taxes in the past, but as a non-profit company, we were exempt. They quickly adjusted our budget and secured a full refund for the taxes paid. In running our day-to-day HOA business, they have served our HOA with fairness and professionalism. Key Community Management has been an invaluable partner and resource to the Board of Directors and HOA members.

More Service, Less Costs

Key Community Management provides the consistent, professional service our community needs. Previously, we struggled with poor communication, follow-through and attention to detail, as well as excessive fees from our former management company. With a pool and clubhouse to manage as well as the day-to-day operations of the Association, we needed to make a change. Key Community Management is able to provide all of the services we need at a cost savings to the HOA and we would recommend them to any Association.