This section provides more detail on some of the specific staff and processes that support our transparent approach in financial management, covenant clarification, bill processing accountability, etc. These processes facilitate our high retention rate, positive community feedback and quality service while reducing administrative costs.
Legal Resources Department: Diana Kennedy is Director of our Legal Resources Department which encompasses manager training and serving as the liaison with local law firms regarding legal matter including collections. Based on her experience and training she also assists with board training sessions regarding the many aspects of serving on a community board.
Administrative Services Department: Customer service is our number one priority. We want questions or concerns to be resolved quickly and accurately. Our Administrative Services Manager is the first point of contact and can provide accurate answers or direction.
Violation Resolution: Owner communication is a priority. If a violation of the CCRs takes place, we assist owners by including a resolution guideline with our violation letters that provides feedback on how to resolve the issue. This process speeds up resolution and reduces administrative costs. Our goal is to use a community-friendly way of speeding up the resolution to any potential issues that exist.
Accounting: Our accounting department can handle all accounting questions quickly and accurately for managers if board members need past transaction information or clarification. They work diligently to add account posting items that provide transparent financial reporting. All posting items are clearly defined and can be accounted for in a separate report.