Who are we? – We are the KEY to your community success. 

Key CMI Employees: Our employees are what really make a difference at Key CMI. Our staff members are well known for giving excellent service and care for our Association clients. We are fortunate to have a great employment structure that leads to longevity with the company and continuity for our clients. We have community managers with the education and credentials to understand community needs and we have the drive to help them to properly meet their goals. Quality control is a major focus of our company – one size does not fit all – bigger is not always better – when it comes to attending to the personal needs of individuals in communities. We focus on each community and situation with detail and care for the best possible outcomes.

Different to make a Difference

Legal Resources Department: Diana Kennedy is Director of our Legal Resources Department which encompasses manager training and serving as the liaison with local law firms regarding legal matter including collections. Based on her experience and training she also assists with board training sessions regarding the many aspects of serving on a community board.

Client Services: Customer service is our number one priority. We want questions or concerns to be resolved quickly and accurately. Many questions are answered by our Client Relations Department; however our management teams  are always ready to help community members.

Violation Resolution: Owner communication is a priority. If a violation of the CCRs takes place, we assist owners by including a resolution guideline with our violation letters that provides feedback on how to resolve the issue. This process speeds up resolution and reduces administrative costs. Our goal is to use a community-friendly way of speeding up the resolution to any potential issues that exist.

Accounting: Our accounting department works hand in hand with our management teams and boards to provide quick and accurate transaction information or clarification. Our transparent approach in financial management, bill processing accountability, board communication and attention to details facilitate our high retention rate, positive community feedback and quality service while reducing administrative costs.

 

Key's Mission

At Key Community Management our mission is to unlock the potential in your investment. Making a difference means providing high quality association management to communities, which includes our relentless pursuit of customer service. Providing better service starts with you—we know community management involves a complex system of moving parts, from event organization to violations enforcement. Key is here to help take the weight off your shoulders. With our skilled team and superior technology, you’re in the right hands with Key.

We know board members would like to see the difference between management cultures before interviewing a new management company. Key Community Management is focused on providing individualized service to each of our client community’s vs department management used by other companies.

Below is a short list of what makes Key different from other management companies.

Key Community Management

  • Our property manager is your main contact for questions concerning ARC forms, violation issues, maintenance issues and accounting
  • Our managers control the violation process
  • We staff our 24-hr. emergency line
  • We staff a legal resources department
  • Treasurer reviews/approves all invoices
  • We store invoices for 7 years in cloud
  • Our managers service 8-12 communities
  • Questions are answered by client services.
  • Manager responsible for communicating account balance
  • Annual board training at no charge

Current Management Company

  • Owners are directed to email various departments for answers, such as maintenance@.com, arc@.com and accounting@.com
  • Site inspections are processed by a third party
  • Emergency calls go to a call center
  • All legal concerns are attorney-directed
  • No oversight on invoice payment
  • Invoices have limited storage
  • Managers service 15-20 communities
  • Questions are directed to voice mail
  • Payment inquiries controlled by accounting
  • Limited board training, if any

These are important comparisons because these decisions directly affect the moral of a community. Managers and boards that are trained and informed are the Key to success!

Key: Experienced and Focused

At Key Community Management, our focus is on quality service with attention to detail. We utilize a professional leadership team approach which prepares our community managers for success on an on- going basis. Our management team provides support and training to the community managers, which enables them to effectively oversee community operations.

When contacting us, board members and homeowners are not shuffled around to various departments, but rather your community manager is your primary point of contact, providing consistent and timely communication in a professional manner.

By design, our community managers each maintain a small number of communities in their portfolios so they can adequately provide their communities with the quality attention and time needed for effective management.

Diana Kennedy

Diana Kennedy is the Director of the Legal Resources Department, which encompasses manager training and serving as the liaison with local law firms regarding legal matters including collections, conflict resolution etc. Based on her experience and ongoing training she also assists with board training sessions regarding the many aspects of serving on a community board.

Diana Kennedy

Diana Kennedy is the Director of the Legal Resources Department, which encompasses manager training and serving as the liaison with local law firms regarding legal matters including collections, conflict resolution etc. Based on her experience and ongoing training she also assists with board training sessions regarding the many aspects of serving on a community board.