Who are we? – We are the KEY to your community success.
Key CMI Employees: Our employees are what really make a difference at Key CMI. Our staff members are well known for giving excellent service and care for our Association clients. We are fortunate to have a great employment structure that leads to longevity with the company and continuity for our clients. We have community managers with the education and credentials to understand community needs and we have the drive to help them to properly meet their goals. Quality control is a major focus of our company – one size does not fit all – bigger is not always better – when it comes to attending to the personal needs of individuals in communities. We focus on each community and situation with detail and care for the best possible outcomes.
Legal Resources Department: Diana Kennedy is Director of our Legal Resources Department which encompasses manager training and serving as the liaison with local law firms regarding legal matter including collections. Based on her experience and training she also assists with board training sessions regarding the many aspects of serving on a community board.
Client Services: Customer service is our number one priority. We want questions or concerns to be resolved quickly and accurately. Many questions are answered by our Client Relations Department; however our management teams are always ready to help community members.
Violation Resolution: Owner communication is a priority. If a violation of the CCRs takes place, we assist owners by including a resolution guideline with our violation letters that provides feedback on how to resolve the issue. This process speeds up resolution and reduces administrative costs. Our goal is to use a community-friendly way of speeding up the resolution to any potential issues that exist.
Accounting: Our accounting department works hand in hand with our management teams and boards to provide quick and accurate transaction information or clarification. Our transparent approach in financial management, bill processing accountability, board communication and attention to details facilitate our high retention rate, positive community feedback and quality service while reducing administrative costs.