Key CMI Employees: Our employees are what really make a difference at Key CMI. Our staff members are well known for giving excellent service and care for our Association clients. We are fortunate to have a great employment structure that leads to longevity with the company and continuity for our clients. We have community managers with the education and credentials with the drive to help them to properly meet community goals.

Quality control is a major focus of our company – one size does not fit all – bigger is not always better – when it comes to attending to the personal needs of individuals in communities. We focus on each situation with detail and care for the best possible outcomes.

Legal Resources Department: Diana Kennedy is Director of our Legal Resources Department which encompasses manager training and serving as the liaison with local law firms regarding legal matters including collections. Based on her experience and training she also assists with board training sessions regarding the many aspects of serving on a community board.

Client Relations: Our Clients are our number one priority. Homeowners and Board members should have questions or concerns answered quickly and accurately, our management teams  are always ready to help community members.

Violation Resolution: Owner communication is a priority. If a violation of the governing documents takes place, we address those concerns with owners directly to quickly and efficiently help people resolve challenges. Our goal is to use a community-friendly way of speeding up the resolution to any potential issues that exist so everyone can reside peacefully and in compliance.

Accounting:  Our accounting department works hand in hand with our management teams and boards to provide quick and accurate transaction information or clarification.
Our transparent and efficient approach in financial management fosters:

  • bill processing accountability
  • attention to details
  •  positive community feedback
  • quality service while reducing administrative costs

Technology: We utilize robust software specifically designed for community management which gives boards and homeowners information at their fingertips. Key provides Websites to its clients as a part of the management plan so that owners have a place to obtain everything they need to know about their neighborhood. Community websites can also easily be accessed through the Key Community Management App allowing information to be on your mobile device wherever you are. The Key Community Management App is available from Google Play or the Apple Store.

Key's Mission

At Key Community Management our mission is to unlock the potential in your investment. Making a difference means providing high quality association management to communities, which includes our relentless pursuit of customer service. Providing better service starts with you—we know community management involves a complex system of moving parts, from event organization to violations enforcement. Key is here to help take the weight off your shoulders. With our skilled team and superior technology, you’re in the right hands with Key.

We know board members would like to see the difference between management cultures before interviewing a new management company. Key Community Management is focused on providing individualized service to each of our client community’s vs department management used by other companies.

Key: Experienced and Focused

At Key Community Management, our focus is on quality service with attention to detail. We utilize a professional leadership team approach which prepares our community managers for success on an on- going basis. Our management team provides support and training to the community managers, which enables them to effectively oversee community operations.

When contacting us, board members and homeowners are not shuffled around to various departments, but rather your community manager is your primary point of contact, providing consistent and timely communication in a professional manner.

By design, our community managers each maintain a small number of communities in their portfolios so they can adequately provide their communities with the quality attention and time needed for effective management.