Follow up and communication with boards and community members is of critical importance to our team. If communication breaks down in a community, it leads to other problems, therefore our commitment to follow up and staying pro-active is a priority.
We believe success is far simpler to achieve by being proactive rather than reactive. We train our community managers to have this approach, as well as board members. We believe it is important for board members to have a community management plan, which is developed each year, and for the management company to execute that plan. Our team engages professionals and works closely with the board for feedback and direction. We work hard to assist in forecasting the budget and see that projects are completed on time and within budget. This includes the five types of maintenance which are routine, preventative, emergency services, requested and reserve replacement.