What Our Customers Say

Herbert Y.

Key has managed our neighborhood of 237 single family houses for the past 6 consecutive years, and I have nothing but good things to say... read moreKey has managed our neighborhood of 237 single family houses for the past 6 consecutive years, and I have nothing but good things to say about this company. Owners, Tim & Cyndi, are two great people to work with - knowledgeable, fair, and friendly. Tim & Cyndi, and their entire staff of employees are genuinely customer friendly in all aspects.

Oh yes! They do a great job of managing our neighborhood and working cooperatively with our Board of Directors. We are very happy! read less -

Carol T.

I've lived here in Golfview for 28 years, 4th resident moving in, and Key Management is the best we've ever had. Responsive, reliable and... read moreI've lived here in Golfview for 28 years, 4th resident moving in, and Key Management is the best we've ever had. Responsive, reliable and understanding. Being in the business I am in, I have to work with management companies for docs and information and anyone should feel fortunate to be able to work with a company as this one is. read less -

Andrew S.

Jennifer from Key makes everything run smooth as butter in the community. I’ve been very satisfied with her quick and and complete email responses, her... read moreJennifer from Key makes everything run smooth as butter in the community. I’ve been very satisfied with her quick and and complete email responses, her attention to detail, and her can do attitude. I have always told myself K would never want to be on an HOA board due to the horror stories I’ve heard. Was offered a spot on the board with my community but I obviously had my doubts.. I was reassured that this was not a toxic board and that we were in good hands with them. So far, so good. I haven’t found a negative with them yet. read less -

Annandale H.

Key Community Management has been our management company for the past three years. Jennifer Bowen is our Community Agent. She is amazing and... read moreKey Community Management has been our management company for the past three years. Jennifer Bowen is our Community Agent. She is amazing and a true pleasure to work with. Jennifer is available 24/7 for the Board members and gets issues resolved within a timely manner.
Thanks Key and here’s to many more years! read less -

judith r.

Being a small community, we felt we were a low priority with our previous management company, so we switched to Key Community Management a few... read moreBeing a small community, we felt we were a low priority with our previous management company, so we switched to Key Community Management a few years ago. What a difference! The quality of the staff, the level of caring, the skillful guidance and knowledge, the prompt replies to questions is all excellent. We could not have chosen a better company. read less -

Bill L.

I have had to contact Key several times.... every time they handled everything super well for me. I'm in the real estate business so I... read moreI have had to contact Key several times.... every time they handled everything super well for me. I'm in the real estate business so I often need to be in contact with different management companies. Management companies can be notoriously difficult sometimes - Key never is. They have gone out of their way to be accommodating to me in my business. JENNIFER BOWEN & CYNDI SULLIVAN have been terrific to work with. I wish every time I needed anything from an HOA management company it was Key! They are the best! So... also... let me say this. Maybe you are wondering why would I take the time to write this review??? Maybe you are thinking "This is probably bogus". Nope... Key did ask me to write this review. AND... if they had not handled things well for me in the past I would have just politely never gotten around to doing it. Key has earned this 5 star review so I'm happy to take the time to do it. If you are someone on an HOA board and you are considering what management company to choose... CHOOSE KEY! Bill Lambert Lambert & Associates read less -

Ola M.

I joined my HOA (Canterfield Estates) 1 year after moving into my neighborhood. Needless to say that it was in distress. The previous management company... read moreI joined my HOA (Canterfield Estates) 1 year after moving into my neighborhood. Needless to say that it was in distress. The previous management company at the time barely did neighborhood tours, returned phone calls or assisted us with any issues. Within the first 12 months, we noticed lawns/homes being kept properly, HOA dues were being paid and Jennifer helped us to be a better HOA board. I love it when people visit now because my neighborhood looks awesome and I owe that all to Jennifer and Key Management. read less -

Bill A.

Key Management has been the epitome of perfect for our neighborhood needs. Professionalism, honesty, integrity, and friendly are all words I would use to describe... read moreKey Management has been the epitome of perfect for our neighborhood needs. Professionalism, honesty, integrity, and friendly are all words I would use to describe the years of service we have shared. read less -

Stephen C.

I was VP of the HOA for 7 years when I lived in one of the communities that KCM managed. They were a delight to... read moreI was VP of the HOA for 7 years when I lived in one of the communities that KCM managed. They were a delight to work with. Jennifer Bowen , our property manager, was simply--the best--in every way. read less -

fred h.

Jennifer is awesome to work with, and quick to respond to questions or concerns. We could not ask for better!! -

Michael P.

Jennifer and the rest of the Key staff make running the HOA at our community a breeze! Extremely knowledgeable and always there to help! Couldn’t... read moreJennifer and the rest of the Key staff make running the HOA at our community a breeze! Extremely knowledgeable and always there to help! Couldn’t recommend them more! read less -

Mary B.

Jennifer at key has been great to work with. She is always very responsive and handles any issues in a timely manner. -

Robert H.

Jennifer is awesome to work,very responsive to any and all request that are sent her way. She always returns an answer to any request in... read moreJennifer is awesome to work,very responsive to any and all request that are sent her way. She always returns an answer to any request in a timely manner. read less -

Tracy Z.

I want to say Thank You to Amy W for all she does for our Community and us(HOA). She is efficient, loyal, friendly, a great... read moreI want to say Thank You to Amy W for all she does for our Community and us(HOA). She is efficient, loyal, friendly, a great communicator and always has advice/ options to help us make decisions . I don't know what I would do without her. read less -

Matt W.

As a vendor, I am glad that our company is able to provide support to Key Community's clients. They are very professional which helps us... read moreAs a vendor, I am glad that our company is able to provide support to Key Community's clients. They are very professional which helps us to provide better service and support to their clients. From this, I can also tell that their clients are receiving quality support and guidance from Key. I would recommend them to anyone for HOA management. read less -

Rodney R.

Tim and Jennifer have provided excellent service for our community. As the HOA president for the Villlages of Wesley Chapel they have made many improvements.... read moreTim and Jennifer have provided excellent service for our community. As the HOA president for the Villlages of Wesley Chapel they have made many improvements. Our debt and delinquent accounts have gone from 3-4 pages down to less than a quarter of a page. With Jennifer as our property manager our board went from meeting monthly to now maybe quarterly because of her hard work. I have worked with several management companies and by far this company listens to the board and does the work necessary to keep your community nice. read less -

Tanya C.

I cannot begin to say enough wonderful things about this class act company! After being on the HOA board in my neighborhood for 6 years... read moreI cannot begin to say enough wonderful things about this class act company! After being on the HOA board in my neighborhood for 6 years and going through several awful management companies, we had the good fortune of finding Key Community Management. We went from nearly a self managed HOA to leaving it all up to Key in a matter of a couple of months. They fixed the mess the management company before them created and helped us to become more automated and efficient. From the beginning, our representative Jennifer, has been professional and has gone more than the extra mile to take care of us as a board and has also taken outstanding care of the residents. She is a true JEWEL! The HOA now runs like a top! I would fully recommend this company and trust them immensely! read less -

Pressure W.

Working with the Key Community Management owners, Tim & Cyndi Sullivan, along with all of their Property Managers, has always been a pleasurable experience for... read moreWorking with the Key Community Management owners, Tim & Cyndi Sullivan, along with all of their Property Managers, has always been a pleasurable experience for us as a company. We highly recommend them as an ethical property management company to work with for your home, HOA and your entire community. read less -

Kevin W.

We had the opportunity to live in a home within the Indian Trail community under the supervision and guidance of Key Community Management. Thanks to... read moreWe had the opportunity to live in a home within the Indian Trail community under the supervision and guidance of Key Community Management. Thanks to this highly functional HOA (including their incredible team and leadership) - the landscaping was always trimmed, the homes were well-kempt and streets were immaculate. In effect, their stellar management style and positive message caused a significant increase in the market value of each home. Thank you Key Community Management! read less -

Chris R.

Key Community Management aims to provide customer-centric, quality service to each of its clients. Experienced and dedicated, Tim and Cyndi Sullivan utilize their 16+ years... read moreKey Community Management aims to provide customer-centric, quality service to each of its clients. Experienced and dedicated, Tim and Cyndi Sullivan utilize their 16+ years of experience in association management to provide timely and quality services to their clients. Community managers, Janis Alsop and Jennifer Bowen, strive to provide high quality service to the communities they manage. Active listeners and articulate communicators, these ladies work to maintain dynamic manager-client relationships that are second to none. The staff at Key works together to provide quality service in a timely manner to each community--no matter how big or small. read less -

Cuthbert D.

Tim Sullivan and his staff are awesome. Very professional. -

Jimmy G.

We went there to inquire about a letter we received. While the person who could help us directly was not available, other people there who... read moreWe went there to inquire about a letter we received. While the person who could help us directly was not available, other people there who worked in the same building but different section were very friendly at helping us out. read less -

Bill A.

Key Management had been wonderful to work with both as a board member and as a resident over the years. Them really take the time... read moreKey Management had been wonderful to work with both as a board member and as a resident over the years. Them really take the time to personalize your needs. I couldn't recommend them enough. read less -

Belle M.

Diana and Amy are fantastic - our community just started with Key earlier this year, and what a difference from our last company! They... read moreDiana and Amy are fantastic - our community just started with Key earlier this year, and what a difference from our last company! They are responsive with emails, courteous, professional, and every time I've had a question or needed assistance, they've taken care of it. Not sure about other reviewers, but I know sometimes YOUR bad attitude is the problem, NOT the company. Just saying. read less -

Angala M.

It has been a pleasure working with Key Management over the past several years. Most homeowners don't realize the hard work that goes into handling... read moreIt has been a pleasure working with Key Management over the past several years. Most homeowners don't realize the hard work that goes into handling a large community. HOA board members are volunteers and most work full time so they rely heavily on their management company to assist them in the everyday business of protecting our homeowners interest and property values. Many homeowners have NO clue what has to be done on a daily basis to operate an HOA. Those that complain the most are usually the ones that don't understand the legal issues that have to be followed in a timely manner to get something corrected for the good of the community. Thank you Amy and Key Management for all the work you do and the many late nights working with us! read less -